Beslag Online offer a right of withdrawal for 60 days, valid from the day you received your goods. The goods need to be returned in unchanged condition in order for you as a customer to receive full credit. Any costs incurred in returning the goods shall be borne by the buyer. We do not offer any free returns as part of our environmental thinking. It is you as the customer who is responsible for the package reaching us, therefore we recommend that the package be sent with tracking. When we receive your package, we will check the products and then credit you with what was returned to us.
How to return your order:
1. Sign in on the website.
- When you're on a computer:
- When you're on a phone:
2. Click on return.
- Start by creating a return case.
- Choose the order you want to return.
- Choose which products to return. Fill in quantity and reason.
- Leave a message if needed (optional).
- Click continue, that’s it!
3. You will receive an email confirming that we have received your return case. Shortly afterwards you will receive another email with a link. Click the link and print your return label. Place this on your package and return the package to your post office. Use the return label and hand in your package. More information on how to submit your package below.
NOTE! To make a correct return, you need to fill in your return request online before returning the order.
How to submit your package:
After you’ve registered your return online, prepare your package. Print and use the return label you received by e-mail. Then submit the package to your nearest FedEx location, you can find locations on their website. The return fee of €5 will be deducted from your refund.
Use the same box in which you received the products. Make sure that it is properly sealed so that the products will be delivered in good condition.
Have you received the wrong product or is your product broken? If you need to make a complaint, contact firstname.lastname@example.org and our customer service will gladly help you further.
The following address applies when returning:
32269 43 Båstad
In the event of any errors or deficiencies related to Beslag Online's products, it must be pointed out within a reasonable time after the possible error is discovered. It is the customer's responsibility to show the fault and to explain how the error occurred. Should you discover an error please contact Beslag Online as soon as possible. In general, you can only claim an error that occurred within two years of the item being delivered to you. According to the Consumer Purchase Act, you as a consumer have a 2-year warranty, which means that you can get the product repaired, exchanged, money back or reduced price for showing errors or defects. It must be clear that there is a fault or lack of the product in order to be able to invoke any of the above.
If you want to advertise a product you can do so by contacting customer service via email email@example.com. In the email you describe the error and send with your order number, please attach pictures with the product to speed up and facilitate the complaint handling.
Once you have received confirmation from us about approved complaints, return the product to the address below:
32269 43 Båstad